Compare inContact Hosted Call Center and Five9 - Oct 2022
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Bottom Line: Which is Better - inContact Hosted Call Center or Five9?
Five9 is more expensive to implement (TCO) than inContact Hosted Call Center, and Five9 is rated higher (88/100) than inContact Hosted Call Center (80/100). Five9 offers users more features (15) than inContact Hosted Call Center (8).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
inContact Vs. Five9
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Who is more expensive? inContact Hosted Call Center or Five9 Virtual Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inContact Hosted Call Center and Five9 Virtual Call Center.
inContact Hosted Call Center price starts at $100 per user/month , On a scale between 1 to 10 inContact Hosted Call Center Software is rated 2, which is much lower than the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Five9 Virtual Call Center is more expensive than inContact Hosted Call Center.
Which software includes more/better features?
We've compared inContact Hosted Call Center Vs. Five9 based on some of the most important and required Call Center features.
inContact Hosted Call Center: Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), Real Time Reporting, Social Analytics, Social Customer Care, WYSIWYG App Builder.
Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.
Target customer size
inContact offers scalable solutions to companies of any size. Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.
Compare specifications
inContact Hosted Call Center Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> inContact Hosted Call Center review |
Company: | inContact |
Pricing: | starts at $100 per user/month |
Typical customers: | Medium and large size businesses |
Platforms: | Cloud |
Links: | inContact Hosted Call Center review, inContact Hosted Call Center pricing, inContact Hosted Call Center alternatives |
Five9 Specifications
ITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> Five9 review |
Company: | Five9 |
Pricing: | starts at $149 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Five9 review, Five9 pricing, Five9 alternatives |
Compare features
inContact Hosted Call Center: 8 Features
Five9 Virtual Call Center: 15 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.