Shlomi Lavi /
Nov 18, 2022
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Bottom Line: Which is Better - Intelligent Voice Portal or 8x8 Contact Center?
Intelligent Voice Portal is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Intelligent Voice Portal (62/100). 8x8 Contact Center offers users more features (14) than Intelligent Voice Portal (3). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Convergys Corporation Vs. 8x8, INC
Convergys Corporation: As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day our 75,000 employees help our clients balance the demands of increasing rev...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Intelligent Voice Portal or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Intelligent Voice Portal and 8x8 Contact Center.
Intelligent Voice Portal price starts at $49 per month , On a scale between 1 to 10 Intelligent Voice Portal is rated 6, which is similar to the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Intelligent Voice Portal is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared Intelligent Voice Portal Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Intelligent Voice Portal: Data Import/Export, Basic Reports, Online Customer Support.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Intelligent Voice Portal's typical customers include: Large business, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.