Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or Intelligent Voice Portal?
Intelligent Voice Portal is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Intelligent Voice Portal (62/100). nextiva app offers users more features (16) than Intelligent Voice Portal (3). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. Convergys Corporation
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Convergys Corporation: As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day our 75,000 employees help our clients balance the demands of increasing rev...
Who is more expensive? nextiva app or Intelligent Voice Portal?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Intelligent Voice Portal.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Intelligent Voice Portal price starts at $49 per month , When comparing Intelligent Voice Portal to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Intelligent Voice Portal is more expensive than nextiva app.
Which software includes more/better features?
We've compared nextiva app Vs. Intelligent Voice Portal based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
Intelligent Voice Portal: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and Intelligent Voice Portal's target customer size include: Large business.