Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started...
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Zendesk is more expensive to implement (TCO) than Spiceworks, and Zendesk is rated higher (92/100) than Spiceworks (90/100). Zendesk offers users more features (23) than Spiceworks (16). There is a clear winner in this case and it is Zendesk!
Looking for the right MRP Software solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
The real total cost of ownership (TCO) of MRP Software software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Spiceworks and Zendesk.
Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Spiceworks is rated 2, which is much lower than the average cost of MRP Software software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average MRP Software software cost.
Bottom line: Spiceworks cost is around the same cost of Zendesk.
We've compared Spiceworks Vs. Zendesk based on some of the most important and required MRP Software features.
Spiceworks: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Spiceworks is best for small and medium sized business IT support teams. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started...
Compare Pricingstarts at $49 per agent/month
Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with cus...
Compare PricingITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | MRP Software -> Spiceworks review |
Company: | Spiceworks |
Typical customers: | SMBs |
Platforms: | Desktop |
Links: | Spiceworks review, Spiceworks pricing, Spiceworks alternatives |
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.