Shlomi Lavi /
Aug 23, 2022
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Bottom Line: Which is Better - SuiteCRM or Axosoft Help Desk?
Axosoft Help Desk is more expensive to implement (TCO) than SuiteCRM, and Axosoft Help Desk is rated higher (86/100) than SuiteCRM (81/100). Axosoft Help Desk offers users more features (3) than SuiteCRM (0).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SalesAgility Vs. Axosoft, LLC
SalesAgility: SalesAgility re an employee-owned CRM Consultancy. As such, we are highly invested in developing cutting edged and innovative open sourced CRM solutions for organisations locally, nationally and globally.
SalesAgility began life delivering bespoke open source solutions for the SugarCRM Community Edition over a decade ago. By 2013 however, SugarC...
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
Who is more expensive? SuiteCRM or OnTime Help Desk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SuiteCRM and OnTime Help Desk.
SuiteCRM price starts at $1,500 per license , On a scale between 1 to 10 SuiteCRM is rated 2, which is much lower than the average cost of CRM software. OnTime Help Desk price starts at $105 per month , When comparing OnTime Help Desk to its competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line: OnTime Help Desk is more expensive than SuiteCRM.
Which software includes more/better features?
We've compared SuiteCRM Vs. Axosoft Help Desk based on some of the most important and required CRM features.
SuiteCRM: We are still working to collect the list of features for SuiteCRM.
OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
SuiteCRM is a designed for small businesses (1-20 employees) use, medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM. and OnTime Help Desk's target customer size include: Start up, Small business, Medium business, Large business.