Compare USAN ACD and nextiva app - Dec 2022
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Bottom Line: Which is Better - USAN ACD or nextiva app?
USAN ACD is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than USAN ACD (76/100). nextiva app offers users more features (16) than USAN ACD (3). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
USAN INC Vs. Nextiva
USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? USAN ACD or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN ACD and Nextiva Hosted Call Center.
USAN ACD accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 USAN ACD is rated 8, which is higher than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: USAN ACD is more expensive than Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared USAN ACD Vs. nextiva app based on some of the most important and required Call Center features.
USAN ACD: Data Import/Export, Basic Reports, Online Customer Support.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
USAN ACD's typical customers include: Small, medium and large size businesses, Nextiva is ideal for little firms and also large call facilities.
nextiva app
starts at $11.95 per user/month
Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful ...
Compare PricingCompare specifications
USAN ACD Specifications
ITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Call Center -> USAN ACD review |
Company: | USAN INC |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | USAN ACD review, USAN ACD pricing, USAN ACD alternatives |
nextiva app Specifications
ITQlick Score: | 99/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> nextiva app review |
Company: | Nextiva |
Pricing: | starts at $11.95 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | nextiva app review, nextiva app pricing, nextiva app alternatives |
Compare features
USAN ACD: 3 Features
Nextiva Hosted Call Center: 16 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.