Compare zendesk and USAN ACD - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - zendesk or USAN ACD?

USAN ACD is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than USAN ACD (76/100). zendesk offers users more features (11) than USAN ACD (3). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. USAN INC

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? zendesk talk or USAN ACD?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and USAN ACD.

zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. USAN ACD accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: USAN ACD is more expensive than zendesk talk.

Which software includes more/better features?

We've compared zendesk Vs. USAN ACD based on some of the most important and required Call Center features.

zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).

USAN ACD: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

zendesk talk's typical customers include: Small, medium and large size businesses, and USAN ACD's target customer size include: Small, medium and large size businesses.