Compare X5 Cloud Contact Center Vs. Five9 Virtual Call Center

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X5 Cloud Contact Center Vs. Five9 Virtual Call Center - Nov 22, 2018

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X5 Cloud Contact Center Specifications

Name: X5 Cloud Contact Center
Company: YTel
Address 27442 Portola Parkway, Lake Forest, CA 92610, United States
Software Type: Standalone, On Premise
Typical Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud

Five9 Virtual Call Center Specifications

Name: Five9 Virtual Call Center
Company: Five9
Address San Ramon, CA 94583, USA
Website:Five9 Virtual Call Center
Software Type: Standalone, Cloud
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Information technology
Platforms: Cloud

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X5 Cloud Contact Center: 0 Features

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Five9 Virtual Call Center: 8 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Auto Dialer
Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center

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X5 Cloud Contact Center Review
Updated: Apr 13, 2018

X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection. Recognized by industry leaders as the best outbound software on on the market. Insurance Agencies, Auto Warranty, Solar, Mortgage, Debt Consolidation, Lead Gen businesses and more.

X5 Cloud Contact Center Average Rating

The average rating of X5 Cloud Contact Center is 4.2 stars. The rating is based on 10 aggregated online reviews.

X5 Cloud Contact Center Typical Customers

Small business, Medium business

Read more - X5 Cloud Contact Center

Five9 Virtual Call Center Review
Updated: Nov 22, 2018

Five9 is a cloud-based call center software for inbound, outbound or blended contact center functions such as telesales, support centers and telemarketing. It includes IVR, ACD and dialer features required by contact centers, as well as speech recognition and workforce optimization options. Five9 offers advanced technology for the contact center industry, productive agents that accelerate outbound and inbound blended capabilities. Five9 is a product of a company by the same name, with over 10 years in the business. It is based in the USA, with data centers in San Francisco and New York, and offices in Russia, Canada and the Philippines.

Five9 Virtual Call Center Average Rating -

The average rating of Five9 Virtual Call Center is 4 stars. The rating is based on 15 aggregated online reviews.

Five9 Virtual Call Center Typical Customers

Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. Although initially designed to support small and medium business and nonprofit organizations, it has gradually became the choice of midsized and big enterprises around the world. Five9 currently serves 15,000 customers worldwide including eBay, Expedia and Vonage.

Read more - Five9 Virtual Call Center

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X5 Cloud Contact Center pricing

X5 Cloud Contact Center price Starting from $49 per month , on a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software.

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Five9 Virtual Call Center pricing

Five9 Virtual Call Center price Starting from $185 Per month/user , when comparing Five9 Virtual Call Center to their competitors, the software is rated 6 - similar to the average Call Center software cost.

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