X5 Cloud Contact Center Review

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Last updated: Nov 17, 2020

X5 Cloud Contact Center Review

ITQlick rating
(4.2/5)

Starting from $99 per user/month

X5 Cloud Contact Center is a call center software designed to help companies marketing and call centers reach out to customers while increasing agent productivity by curtailing the wait time between calls.

  • Categories :

    • Call Monitoring
    • Call Recording
    • Call Center
    • Call Center Workforce Management

Shlomi Lavi / updated: Nov 17, 2020

What is X5 Cloud Contact Center Used For?

X5 Cloud Contact Center is a call center software designed to help companies marketing and call centers reach out to customers while increasing agent productivity by curtailing the wait time between calls. With this software, users can schedule text messages, emails, and voicemails to prospective customers. Also, X5 Cloud Contact Center enables companies to create a local presence using digits with the preferred area code.

Some key features of the software include outbound calls, automated nurturing, call recordings and agent scripting. This software is a product of Ytel, a privately held company founded in 2012. Ytel has about 51-200 employees with its headquarters in Irvine, California, United States.

Average Rating -

The rating of X5 Cloud Contact Center is 4.2 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business.

X5 Cloud Contact Center 4 Pros

  • X5 Cloud Contact Center offers speedy dials, allowing users to contact more customers
  • It provides customized solutions for businesses
  • The software integrates with other systems and companies that help improve call center solutions
  • With this software, users can see contacts who are on break, online or offline

X5 Cloud Contact Center 2 Cons

  • Some users once experience inactiveness with the software live calls feature
  • Calls are not recorded automatically as of now

Competitors & Alternatives

Popular Alternatives to X5 Cloud Contact Center: Nextiva Hosted Call Center, 8x8 Contact Center, TouchStar Dialler, CenterWare Inbound, zendesk talk, USAN IVR, Telax Hosted Call Center, Talkdesk, Five9 Virtual Call Center, inContact Cloud Contact Center.

X5 Cloud Contact Center Pricing Information

The cost of license starting from $99 per user/month. The Call Center experts at ITQlick has reviewed X5 Cloud Contact Center pricing and gave the software a total cost of ownership (TCO) rating of 5.2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching X5 Cloud Contact Center in action

Is it the right software for you?

This software is fit for small and medium-sized businesses across various industries, including construction, telecommunication, and power industries. Furthermore, it is suitable for any organization, particularly the call center department, marketing and sales teams interested in improving customer experience through voice and text conversions. Some of the users of this software are; Chatbox, Dave&Buster and Big Brothers Big Sisters.

X5 Cloud Contact Center Categories

Call Monitoring
Call Recording
Call Center
Call Center Workforce Management

Specifications

Company:
Address: 27442 Portola Parkway, Lake Forest, CA 92610, United States
Website:https://www.ytel.com/products
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

X5 Cloud Contact Center Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
X5
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5.2/10
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$99 per user/month
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2.2/10
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43
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
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5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review