X5 Cloud Contact Center Review - why 4.2 stars?

Shlomi Lavi / updated: Jun 10, 2022

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What is X5 Cloud Contact Center?

X5 Cloud Contact Center is a call center software designed to help companies marketing and call centers reach out to customers while increasing agent productivity by curtailing the wait time between calls. With this software, users can schedule text messages, emails, and voicemails to prospective customers. Also, X5 Cloud Contact Center enables companies to create a local presence using digits with the preferred area code.

Some key features of the software include outbound calls, automated nurturing, call recordings and agent scripting. This software is a product of Ytel, a privately held company founded in 2012. Ytel has about 51-200 employees with its headquarters in Irvine, California, United States.

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Who is it best for?

The typical customers include the following business size: SMBs.

What is the actual cost?

Ytel pricing includes Software Apps and API Platform. The Software Apps consists of Content Center, Inbox and SIP Trunking. Content Center billing goes at $99/month for Human Agent License, $0.005 for local SMS, $1 a month for local phone number, and $1500 a month for AI Agent License. The Inbox billing costs at $99/month for Human Agent License, $0.005 for local SMS, $1/$2 a month for local/toll-free number, and $1 for Text Enable your Number. Also, SIP Trunking offers a user license for free but charges $1/$2 a month for local/toll-free number, and $0.005 each for both US Domestic Termination and Origination.

On the other hand, the API Platfrom packages include Phone numbers, Voice calls, and Text Messages. Phone number offers $1/month for local, $2/month for toll-free, $500/month for short code (regular) and $1000 a month for short code (vanity). Also, Voice calls pricing for local includes $0.013/min for outbound and $0.005/min for inbound; Toll-free includes $0.013/min for outbound and $0.0275/min for inbound.

Lastly, Text messages pricing for SMS toll-free and short code cost $0.0075/sms each for inbound and outbound, while MMS local and MMS toll-free cost $0.03/mms for outbound and $0.02/mms for inbound.

ITQlick pricing score is 5.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for X5 Cloud Contact Center. You can also find here pricing information from X5 Cloud Contact Center's website.

Pros

• X5 Cloud Contact Center offers speedy dials, allowing users to contact more customers
• It provides customized solutions for businesses
• The software integrates with other systems and companies that help improve call center solutions
• With this software, users can see contacts who are on break, online or offline

Cons

• Some users once experience inactiveness with the software live calls feature
• Calls are not recorded automatically as of now

How it stacks up?

Access a head to head analysis of X5 Cloud Contact Center vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is X5 Cloud Contact Center right for you or your business?

This software is fit for small and medium-sized businesses across various industries, including construction, telecommunication, and power industries. Furthermore, it is suitable for any organization, particularly the call center department, marketing and sales teams interested in improving customer experience through voice and text conversions. Some of the users of this software are; Chatbox, Dave&Buster and Big Brothers Big Sisters.