Click2Coach Workforce - Top Competitors (Mar 2022)
Compare Pricing
| ITQlick Score: | 75/100 |
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| ITQlick Rating: |
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| Pricing: | 4.4/10 - average cost |
| Category: | CRM -> Click2Coach Workforce review -> Click2Coach Workforce competitors |
| Ranking: | Ranked 282 out of 605 CRM systems |
| Company: | Envision |
| Pricing: | starts at $25 per month |
| Typical customers: | Large business |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Click2Coach Workforce review, Click2Coach Workforce pricing guide |
Shlomi Lavi / updated: Mar 26, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Click2Coach Workforce vs. Alternatives in 2024
Some of the key competitors for Click2Coach are Enghouse Interactive and InContact Quality Management.Enghouse Interactive is a coaching solution for call center agents that includes call recording and analysis of both voice & computer actions. This is done to determine issue, root cause and how the agent addressed it, in order to provide training & insights to improve customer interactions. There also agent evaluations with scorecards to rate their service skills and recommend training if required, and dashboards to monitor overall call center performance.
Click2Coach also provides a similar solution but it is available as both an on premise and cloud based solution. Its main features are audio & screen recording, analysis and evaluation with a goal to improve contact center performance. Real-time reviews can be conducted with dashboard analysis to identify key areas of concerns. Managers can then create on the sport coaching videos or audios to be delivered immediately to agents for review and action.
Then there is InContact Quality Management which in addition to the main features of Click2Coach also provides intelligent sampling which selects agents for review. There are also evaluation forms which can be customized to the contact center’s requirements, along with integration with e-learning courses to enhance agent skills as well as personal coaching sessions.
Click2Coach does not provide these features currently, but it does provide a net performer score which combines all agent evaluations into one performance metric. Additionally the product allows the creation of customized training packages that can be delivered to one or groups of agents based on the evaluations conducted.
Click2Coach Workforce alternatives - for small & large Business
Here are the top 4 alternatives to Click2Coach Workforce that are worth checking out: Pipedrive for SMBs, Zoho CRM for large size business, Salesforce for growing companies, and JobNimbus for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.