Compare Zoho CRM and Click2Coach Workforce - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - Zoho CRM or Click2Coach Workforce?

Click2Coach Workforce is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Click2Coach Workforce (75/100). Zoho CRM offers users more features (16) than Click2Coach Workforce (5). There is a clear winner in this case and it is Zoho CRM!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Vs. Envision

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Envision: Since 1994, Envision has been providing solutions to optimize organizations by turning data from customer communications into action, which makes an intelligent impact on your business and leads to exceptional customer experiences. Data from phone, e-mail, chat and social media interactions can help quickly identify trends, optimize operations and ...

Who is more expensive? Zoho CRM or Click2Coach Cloud Workforce Optimization?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho CRM and Click2Coach Cloud Workforce Optimization.

Zoho CRM price starts at $14 per user/month , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software. Click2Coach Cloud Workforce Optimization price starts at $25 per month , When comparing Click2Coach Cloud Workforce Optimization to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: Click2Coach Cloud Workforce Optimization is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared Zoho CRM Vs. Click2Coach Workforce based on some of the most important and required CRM features.

Zoho CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards.

Click2Coach Cloud Workforce Optimization: Call Recording, Inbound Call Center, Call Center, VoIP, Training.

Target customer size

Zoho CRM is focused on startup to medium firms in different markets. The software is a viable product for businesses of all sizes regardless of their industrial affiliation.

Zoho CRM

ITQlick rating
(4.2/5)

starts at $14 per user/month

Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team co...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Relationship Management.

Click2Coach Workforce

ITQlick rating
(4.3/5)

starts at $25 per month

Click2Coach Cloud Workforce Optimization is a customer relationship management solution for businesses of all sizes. Its capabilities include customer analytics, agent coaching, help desk support, and o...

Categories: Business Phone Systems, Call Recording, Cloud PBX, VoIP, Call Center.

Compare specifications

Compare features

Zoho CRM: 16 Features

Billing/Invoicing
Campaign Dashboard
Campaign Management
Contact Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Document Management
Email Marketing
Knowledge Base
Lead Management
Multi-Language
Social Advertising
Social Media
Workflow Rules & Management

Click2Coach Cloud Workforce Optimization: 5 Features

Call Recording
Inbound Call Center
Call Center
VoIP
Training
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Compare
Click2Co...
ITQlick rating
4.3/5
Score
75/100
Pricing
4.4/10
License pricing
$25 per month
Functionality
15
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.