Shlomi Lavi /
Jul 06, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or Advisor?
Advisor is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Advisor (82/100). 8x8 Contact Center offers users more features (14) than Advisor (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. dezide
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
dezide: Dezide was founded in 2001 by former employees of Hewlett-Packard R&D.
Since then we have worked on developing the world’s leading software for guided troubleshooting, using the newest research and technology to create highly user-friendly and efficient solutions. Our software is patented.
Vision: to provide the best software for guided troub...
Who is more expensive? 8x8 Contact Center or Advisor?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Advisor.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Advisor price starts at $49 per user/month , When comparing Advisor to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Advisor is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. Advisor based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
Advisor: Knowledge Base/FAQ, Self Service Portal, Call Center, Team Collaboration, Content Management.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. Customers of the software include businesses of all sizes and a variety of types.