Shlomi Lavi /
Sep 24, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or AheevaCCS?
AheevaCCS is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than AheevaCCS (80/100). 8x8 Contact Center offers users more features (14) than AheevaCCS (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. Aheeva
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Aheeva: The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control...
Who is more expensive? 8x8 Contact Center or AheevaCCS?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and AheevaCCS.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. AheevaCCS price starts at $500 per license , When comparing AheevaCCS to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: AheevaCCS is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. AheevaCCS based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
AheevaCCS: We are still working to collect the list of features for AheevaCCS.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and AheevaCCS's target customer size include: SMBs.