Compare 8x8 Contact Center and Aspect Zipwire - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - 8x8 Contact Center or Aspect Zipwire?

Aspect Zipwire is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Aspect Zipwire (83/100). 8x8 Contact Center offers users more features (14) than Aspect Zipwire (0). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

8x8, INC Vs. Aspect Software, Inc

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Who is more expensive? 8x8 Contact Center or Aspect Zipwire?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Aspect Zipwire.

8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Aspect Zipwire accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: 8x8 Contact Center cost is around the same cost of Aspect Zipwire.

Which software includes more/better features?

We've compared 8x8 Contact Center Vs. Aspect Zipwire based on some of the most important and required Call Center features.

8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).

Aspect Zipwire: We are still working to collect the list of features for Aspect Zipwire.

Target customer size

8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. The software is a viable product for small and medium businesses as well as large enterprises.