Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or Automatic Call Distributor?
Automatic Call Distributor is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Automatic Call Distributor (54/100). 8x8 Contact Center offers users more features (14) than Automatic Call Distributor (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. Kunnect
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Kunnect: With its advanced network, deep IP expertise, wealth of next wave services, and leading broadband and voice capabilities, Kunnect is the right company to help your enterprise employ technology to strategic advantage.
Your enterprise demands Hosted Call Center SIP connectivity, security, and reliability. Kunnect provides it all with the simplicit...
Who is more expensive? 8x8 Contact Center or Automatic Call Distributor?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Automatic Call Distributor.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Automatic Call Distributor price starts at $125 per user/month , When comparing Automatic Call Distributor to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Automatic Call Distributor is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. Automatic Call Distributor based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
Automatic Call Distributor: We are still working to collect the list of features for Automatic Call Distributor.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and Automatic Call Distributor's target customer size include: Medium and large size businesses.