Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - Automatic Call Distributor or 8x8 Contact Center?
Automatic Call Distributor is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Automatic Call Distributor (54/100). 8x8 Contact Center offers users more features (14) than Automatic Call Distributor (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Kunnect Vs. 8x8, INC
Kunnect: With its advanced network, deep IP expertise, wealth of next wave services, and leading broadband and voice capabilities, Kunnect is the right company to help your enterprise employ technology to strategic advantage.
Your enterprise demands Hosted Call Center SIP connectivity, security, and reliability. Kunnect provides it all with the simplicit...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Automatic Call Distributor or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Automatic Call Distributor and 8x8 Contact Center.
Automatic Call Distributor price starts at $125 per user/month , On a scale between 1 to 10 Automatic Call Distributor is rated 6, which is similar to the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Automatic Call Distributor is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared Automatic Call Distributor Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Automatic Call Distributor: We are still working to collect the list of features for Automatic Call Distributor.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Automatic Call Distributor's typical customers include: Medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.