Compare 8x8 Contact Center and Bright - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - 8x8 Contact Center or Bright?

Bright is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Bright (75/100). 8x8 Contact Center offers users more features (14) than Bright (10). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

8x8, INC Vs. Bright Pattern, Inc.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Bright Pattern, Inc.: An all-star team: We have over one hundred years of experience in this market. And we built and managed some of the most successful products and companies in the cloud-based contact center industry. Our vision is clear and we know how to execute.

Who is more expensive? 8x8 Contact Center or Bright Pattern Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Bright Pattern Contact Center.

8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Bright Pattern Contact Center price starts at $70 per user/month , When comparing Bright Pattern Contact Center to its competitors, the software is rated 8 - higher than the average Call Center software cost.

Bottom line: Bright Pattern Contact Center is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared 8x8 Contact Center Vs. Bright based on some of the most important and required Call Center features.

8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).

Bright Pattern Contact Center: Auto-Responders, Automatic Lead Entry, Automatically Detect, Contact History, Customer Pipeline.

Target customer size

8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. Bright Pattern is great for mid-size and large enterprises that are looking for a contact center solution.