Compare 8x8 Contact Center and CallView 360 - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - 8x8 Contact Center or CallView 360?

CallView 360 is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than CallView 360 (58/100). 8x8 Contact Center offers users more features (14) than CallView 360 (0). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

8x8, INC Vs. Dial 800

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Dial 800: Dial 800 provides marketing optimization tools that dramatically increase leads and sales. Track the effectiveness of your online and offline advertising campaigns with call tracking, route to multiple call centers with call routing, generate greater response with memorable 800 numbers, and easily understand the results with unified data reporting.

Who is more expensive? 8x8 Contact Center or CallView 360?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and CallView 360.

8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. CallView 360 price starts at $135 per user/month , When comparing CallView 360 to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: CallView 360 is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared 8x8 Contact Center Vs. CallView 360 based on some of the most important and required Call Center features.

8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).

CallView 360: We are still working to collect the list of features for CallView 360.

Target customer size

8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and CallView 360's target customer size include: SMBs.