Compare 8x8 Contact Center and Centurion - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - 8x8 Contact Center or Centurion?

Centurion is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Centurion (82/100). 8x8 Contact Center offers users more features (14) than Centurion (8). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

8x8, INC Vs. Centurion, Inc.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Centurion, Inc.: Since 1981, Centurion has prospered because of our reputation for "Doing what we said we would do". Centurion, Inc. is a privately held corporation providing in-house solutions to help companies better serve their clients. These tools help your employees build strong relationships with your clients thus improving the customer experience. These t...

Who is more expensive? 8x8 Contact Center or Centurion?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Centurion.

8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Centurion accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: Centurion is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared 8x8 Contact Center Vs. Centurion based on some of the most important and required Call Center features.

8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).

Centurion: Call Recording, IVR (Interactive Voice Response), Call Center, Survey Software, Customized Call Routing.

Target customer size

8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and Centurion's target customer size include: SMBs.