Shlomi Lavi /
Mar 22, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or Clarity Connect?
Clarity Connect is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Clarity Connect (76/100). 8x8 Contact Center offers users more features (14) than Clarity Connect (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. Clarity
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Clarity: Clarity's deep understanding of Microsoft's Unified Communication platform combined with our passion for helping our customer succeed has led to a continuous stream of innovation involving customer care. We were the first to deliver a native contact center product on top of Microsoft's Unified Communication (UC) platform and remained solely focused...
Who is more expensive? 8x8 Contact Center or Clarity Connect?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Clarity Connect.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Clarity Connect price starts at $55 per month , When comparing Clarity Connect to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Clarity Connect is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. Clarity Connect based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
Clarity Connect: Chat, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. The typical clients of Clarity Connect are business individuals engaging in numerous small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and are ripping the benefits coming from IT, data and web hosting and information related services, mainly with contact center management.