Compare 8x8 Contact Center and FaxLogic - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - 8x8 Contact Center or FaxLogic?

FaxLogic is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than FaxLogic (62/100). FaxLogic offers users more features (21) than 8x8 Contact Center (14).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

8x8, INC Vs. FaxLogic, LLC

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

FaxLogic, LLC: FaxLogic is the technology leader in hosted fax solutions that help people and businesses optimize their productivity and document workflow. By combining the best of analog fax, Internet Fax and fax servers, FaxLogic lets you keep your fax machine and give it Internet-powered features. Our True Multi-User™ collaborative environment and dozens of pr...

Who is more expensive? 8x8 Contact Center or FaxLogic?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and FaxLogic.

8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. FaxLogic price starts at $6.95 per month , When comparing FaxLogic to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: 8x8 Contact Center cost is around the same cost of FaxLogic.

Which software includes more/better features?

We've compared 8x8 Contact Center Vs. FaxLogic based on some of the most important and required Call Center features.

8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).

FaxLogic: Access and retrieval from anywhere, API Availability, Archiving and Retention, Collaboration Management, Compliant With HIPAA.

Target customer size

8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. The software is a useful solution for businesses of all sizes and a wide range of types.