Shlomi Lavi /
May 09, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or UniVoIP?
8x8 Contact Center is more expensive to implement (TCO) than UniVoIP, and 8x8 Contact Center is rated higher (93/100) than UniVoIP (70/100). 8x8 Contact Center offers users more features (14) than UniVoIP (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. Univoip Inc.
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Univoip Inc.: UniVoIP is a premier business VoIP and hosted PBX provider offering high-speed internet connectivity and any-distance phone service in one seamless self-serve solution. UniVoIP brings you the best in business VoIP and hosted pbx technology with our state-of-the-art IP-Tone™ phone solution. nnWith utilization of advanced VoIP technology, we provid...
Who is more expensive? 8x8 Contact Center or UniVoIP?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and UniVoIP.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. UniVoIP price starts at $18.95 per user/month , When comparing UniVoIP to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: 8x8 Contact Center cost is around the same cost of UniVoIP.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. UniVoIP based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
UniVoIP: Chat, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, VoIP.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. The majority of the UniVoIP users are entrepreneurs who own small (typically has 10 to 100 employees) and/or medium-sized (typically has 100 to 1,000 employees) businesses and are ripping the benefits coming from IT, data and web hosting and information-related services, mainly with the VoIP and contact center management.