Compare 8x8 Contact Center and Vonage Business Solutions - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - 8x8 Contact Center or Vonage Business Solutions?

Vonage Business Solutions is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Vonage Business Solutions (86/100). 8x8 Contact Center offers users more features (14) than Vonage Business Solutions (1). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

8x8, INC Vs. Vonage Business Solutions

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Vonage Business Solutions: Since 2006, we’ve been the leading VoIP service provider focused on delivering premium quality business phone service to growing companies. While the basic dial tone is the core of our offering, we also develop and deliver innovative integration and features to help you work smarter. Our cloud phone service allows you to work anywhere, integrate wi...

Who is more expensive? 8x8 Contact Center or Vonage Business Solutions?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Vonage Business Solutions.

8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Vonage Business Solutions price starts at $19.99 per month , When comparing Vonage Business Solutions to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Vonage Business Solutions is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared 8x8 Contact Center Vs. Vonage Business Solutions based on some of the most important and required Call Center features.

8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).

Vonage Business Solutions: VoIP.

Target customer size

8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. Customers of the software include businesses of all sizes and a variety of types.