Shlomi Lavi /
Mar 22, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or Voxco IVR?
Voxco IVR is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Voxco IVR (76/100). 8x8 Contact Center offers users more features (14) than Voxco IVR (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. Voxco
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Voxco: You conduct surveys. We help you do exactly that. We provide the survey tools to make sure your surveys are delivered efficiently and data is collected accurately, and projects go off without a hitch.
You wonder if we can handle your particular organization. Voxco counts hundreds of clients worldwide, from small market research agencies to large...
Who is more expensive? 8x8 Contact Center or Voxco IVR?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Voxco IVR.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Voxco IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: Voxco IVR is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. Voxco IVR based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
Voxco IVR: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. The main Voxco IVR customers are entrepreneurs and experts engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call center and its management.