Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or Zingtree Agent Scripting?
8x8 Contact Center is more expensive to implement (TCO) than Zingtree Agent Scripting, and 8x8 Contact Center is rated higher (93/100) than Zingtree Agent Scripting (77/100). 8x8 Contact Center offers users more features (14) than Zingtree Agent Scripting (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. Zingtree
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Zingtree: Founded in 2013, Zingtree is the leading platform for building and publishing interactive decision trees. Our clients use Zingtree for interactive troubleshooters, contact center scripts, medical, insurance, government, sales, and a myriad of other uses.
Who is more expensive? 8x8 Contact Center or Zingtree Agent Scripting?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Zingtree Agent Scripting.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Zingtree Agent Scripting price starts at $25 per month , When comparing Zingtree Agent Scripting to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: 8x8 Contact Center cost is around the same cost of Zingtree Agent Scripting.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. Zingtree Agent Scripting based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
Zingtree Agent Scripting: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and Zingtree Agent Scripting's target customer size include: SMBs.