Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Aavaz or Five9?
Five9 is more expensive to implement (TCO) than Aavaz, and Five9 is rated higher (87/100) than Aavaz (83/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Tekege Solutions Vs. Coordinated Systems
Tekege Solutions: Tekege Solutions is a leading Software
Development Company in India that offers
Custom Software Development Services, E-
commerce solutions, Custom Application
Development, Web Application Development,
Android Application Development, IOS
Application Development, amongst a host of
other services to cater to the business
needs of your o...
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
Who is more expensive? Aavaz or Virtual Observer?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aavaz and Virtual Observer.
Aavaz price starts at $85 per user/month , On a scale between 1 to 10 Aavaz is rated 2, which is much lower than the average cost of Call Center software. Virtual Observer price starts at $20,000 per license , When comparing Virtual Observer to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Virtual Observer is more expensive than Aavaz.
Which software includes more/better features?
We've compared Aavaz Vs. Five9 based on some of the most important and required Call Center features.
Aavaz: We are still working to collect the list of features for Aavaz.
Virtual Observer: We are still working to collect the list of features for Virtual Observer.
Target customer size
Customers of the software include businesses of all sizes regardless of their industrial affiliation. and Virtual Observer's target customer size include: SMBs.