Compare ACT! Premium and GoToAssist - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - ACT! Premium or GoToAssist?

GoToAssist is more expensive to implement (TCO) than ACT! Premium, and ACT! Premium is rated higher (88/100) than GoToAssist (84/100). ACT! Premium offers users more features (4) than GoToAssist (0). There is a clear winner in this case and it is ACT! Premium!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sage Vs. Citrix Systems, Inc.

Sage: The Sage Group plc is a leading global provider of business management software to small and medium sized companies, creating greater freedom for them to succeed. Sage understands how and why each business is unique. We provide products and services that suit varying needs, are a pleasure to use and are secure and efficient. Formed in 1981, Sage wa...

Citrix Systems, Inc.: Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Int...

Who is more expensive? ACT! Premium or GoToAssist?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ACT! Premium and GoToAssist.

ACT! Premium price starts at $37.50 per user/month , On a scale between 1 to 10 ACT! Premium is rated 2, which is much lower than the average cost of CRM software. GoToAssist price starts at $69 per agent/month , When comparing GoToAssist to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: GoToAssist is more expensive than ACT! Premium.

Which software includes more/better features?

We've compared ACT! Premium Vs. GoToAssist based on some of the most important and required CRM features.

ACT! Premium: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

GoToAssist: We are still working to collect the list of features for GoToAssist.

Target customer size

Act! Premium is suitable for workgroups and sales teams of small and midsize growing companies but can be used by large enterprises as well. The software is equipped enough to meet the needs of all business sizes and a variety of types.