Shlomi Lavi /
Jul 06, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Advisor or Aceyus Call Center?
Aceyus Call Center is more expensive to implement (TCO) than Advisor, and Aceyus Call Center is rated higher (85/100) than Advisor (82/100). Both tools offer the same amount of features.
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
dezide Vs. ACEYUS
dezide: Dezide was founded in 2001 by former employees of Hewlett-Packard R&D.
Since then we have worked on developing the world’s leading software for guided troubleshooting, using the newest research and technology to create highly user-friendly and efficient solutions. Our software is patented.
Vision: to provide the best software for guided troub...
ACEYUS: At Aceyus, we dedicate our efforts to making contact center intelligence.
Our customer base is well represented by Fortune 100 firms and companies in various areas of commerce including multi-national financial institutions, telecommunications service providers, transportation services, insurance and mobile communications.
Who is more expensive? Advisor or Aceyus Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Advisor and Aceyus Call Center.
Advisor price starts at $49 per user/month , On a scale between 1 to 10 Advisor is rated 6, which is similar to the average cost of Call Center software. Aceyus Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Advisor is rated 6, which is similar to the average cost of Call Center software.
Bottom line: Aceyus Call Center is more expensive than Advisor.
Which software includes more/better features?
We've compared Advisor Vs. Aceyus Call Center based on some of the most important and required Call Center features.
Advisor: Knowledge Base/FAQ, Self Service Portal, Call Center, Team Collaboration, Content Management.
Aceyus Call Center: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
Customers of the software include businesses of all sizes and a variety of types. The usual clients of Aceyus Call Center are entrepreneurs dealing with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make use of the benefits from IT, data and web hosting and information related services, mainly with contact center management.