Shlomi Lavi /
Oct 07, 2022
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Bottom Line: Which is Better - Appian BPM or LiveAgent?
Appian BPM is more expensive to implement (TCO) than LiveAgent, and LiveAgent is rated with the same score (80/100) as Appian BPM (80/100). LiveAgent offers users more features (5) than Appian BPM (3). There is a clear winner in this case and it is LiveAgent!
Looking for the right Business performance management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Appian Vs. Quality Unit
Appian : Appian Corporation is a provider of Business Process Management software. According to Gartner, Appian is a leader in Business Process Management Suites and as of 2010 was one of the six fastest-growing vendors in the world-wide Application Infrastructure and Middleware Software market.
Quality Unit: Quality Unit is a privately owned software development and technology company.
We specialize in software development of web based products and information systems designed for mid to large sized companies.
Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
Who is more expensive? Appian BPM or LiveAgent?
The real total cost of ownership (TCO) of Business performance management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Appian BPM and LiveAgent.
Appian BPM price starts at $75 per user/month , On a scale between 1 to 10 Appian BPM is rated 2, which is much lower than the average cost of Business performance management software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Business performance management software cost.
Bottom line: Appian BPM cost is around the same cost of LiveAgent.
Which software includes more/better features?
We've compared Appian BPM Vs. LiveAgent based on some of the most important and required Business performance management features.
Appian BPM: Data Import/Export, Basic Reports, Online Customer Support.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
Target customer size
Appian BPM is perfect for companies of all shapes and sizes: starting from small business to large and multinational enterprises. Customers of the software include businesses of all sizes and a wide range of types.