Compare Aspect Unified IP and 8x8 Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Aspect Unified IP or 8x8 Contact Center?

Aspect Unified IP is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Aspect Unified IP (75/100). 8x8 Contact Center offers users more features (14) than Aspect Unified IP (11). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. 8x8, INC

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Aspect Unified IP or 8x8 Contact Center?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect Unified IP and 8x8 Contact Center.

Aspect Unified IP accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Unified IP is rated 6, which is similar to the average cost of Auto Dialer / Predictive Dialer software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Auto Dialer / Predictive Dialer software cost.

Bottom line: Aspect Unified IP is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared Aspect Unified IP Vs. 8x8 Contact Center based on some of the most important and required Auto Dialer / Predictive Dialer features.

Aspect Unified IP: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Blended Call Center, Call Conferencing, Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), Inbound Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Aspect Unified IP is best for those companies that need to ensure that their contact centre can provide an improved customer experience. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.