b1Desktop is a growing cloud-based Customer Service software, it is designed to support small and medium size business. b1Desktop received a rating of 3.7 from ITQlick team. The software cost is considered affo...
Compare PricingCompare b1Desktop and ServiceNow - Nov 2022
Compare Pricing
Shlomi Lavi / Nov 15, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - b1Desktop or ServiceNow?
ServiceNow is more expensive to implement (TCO) than b1Desktop, and ServiceNow is rated higher (78/100) than b1Desktop (62/100). ServiceNow offers users more features (18) than b1Desktop (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
IndyDutch Solutions Vs. Servicenow
IndyDutch Solutions: IndyDutch Solutions improves and expedites small business processes by specializing in software consulting and software development for SAP Business One(TM) systems. The IndyDutch Solutions team has been working with SAP Business One systems since the time the software package was launched.
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? b1Desktop or ServiceNow?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for b1Desktop and ServiceNow.
b1Desktop accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 b1Desktop is rated 2, which is much lower than the average cost of Customer Service software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: ServiceNow is more expensive than b1Desktop.
Which software includes more/better features?
We've compared b1Desktop Vs. ServiceNow based on some of the most important and required Customer Service features.
b1Desktop: Data Import/Export, Basic Reports, Online Customer Support.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
b1Desktop's typical customers include: SMBs, Customers of the software include businesses of all sizes and a variety of types.
ServiceNow
ITQlick rating
(4.3/5)
starts at $100 per user/month + standard ITSM package
ServiceNow is a Help Desk and CRM software created for small to large companies. Its key features include Marketing Automation, Knowledge Management, Customer Support, Audit Management, Self-Service Portal, Cus...
PriceDemoCompare specifications
b1Desktop Specifications
| ITQlick Score: | 62/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 2/10 - low cost |
| Category: | Customer Service -> b1Desktop review |
| Company: | IndyDutch Solutions |
| Typical customers: | SMBs |
| Platforms: | Desktop |
| Links: | b1Desktop review, b1Desktop pricing, b1Desktop alternatives |
ServiceNow Specifications
| ITQlick Score: | 78/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> ServiceNow review |
| Company: | Servicenow |
| Pricing: | starts at $100 per user/month + standard ITSM package |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | ServiceNow review, ServiceNow pricing, ServiceNow alternatives |
Compare features
b1Desktop: 3 Features
Data Import/Export
Basic Reports
Online Customer Support
ServiceNow: 18 Features
Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating
ITQlick score
Pricing score
License pricing
Functionality score
Software review
Compare
b1Desktop
ITQlick rating
3.7/5
Score
62/100
Pricing
3/10
License pricing
Pricing not available
Functionality
6
Review
Compare
ServiceNow
ITQlick rating
4.3/5
Score
78/100
Pricing
4/10
License pricing
$100 per user/month + standard ITSM package
Functionality
31
Review
Compare
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Review
Compare
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Review
Compare
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Review
Compare
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.