Compare BIGContacts and 8x8 Contact Center - Mar 2024
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Bottom Line: Which is Better - BIGContacts or 8x8 Contact Center?
8x8 Contact Center is more expensive to implement (TCO) than BIGContacts, and 8x8 Contact Center is rated higher (93/100) than BIGContacts (88/100). 8x8 Contact Center offers users more features (14) than BIGContacts (3).
Looking for the right Contact Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BigContacts Vs. 8x8, INC
BigContacts : BigContacts is a software company that develops simple and affordable web based CRM (Customer Relationship Management) software for small business. BigContacts was designed for businesses that have outgrown basic solutions like Excel, Outlook , or ACT!, but don't want the cost and complexity of solutions like Salesforce.Our software has proven to ...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? BIGContacts or 8x8 Contact Center?
The real total cost of ownership (TCO) of Contact Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BIGContacts and 8x8 Contact Center.
BIGContacts price starts at $9.99 per user/month , On a scale between 1 to 10 BigContacts is rated 2, which is much lower than the average cost of Contact Management software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Contact Management software cost.
Bottom line: BIGContacts cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared BIGContacts Vs. 8x8 Contact Center based on some of the most important and required Contact Management features.
BIGContacts: Marketing Automation, Sales Automation, Collaboration Center .
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Customers of the software chiefly include small and medium businesses hailing from a wide range of industries. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.
8x8 Contact Center
starts at $15 per user/month
8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...
Compare PricingCompare specifications
BIGContacts Specifications
ITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Contact Management -> BIGContacts review |
Company: | BigContacts |
Pricing: | starts at $9.99 per user/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Mobile, Cloud |
Links: | BIGContacts review, BIGContacts pricing, BIGContacts alternatives |
8x8 Contact Center Specifications
ITQlick Score: | 93/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> 8x8 Contact Center review |
Company: | 8x8, INC |
Pricing: | starts at $15 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | 8x8 Contact Center review, 8x8 Contact Center pricing, 8x8 Contact Center alternatives |
Compare features
BIGContacts: 3 Features
8x8 Contact Center: 14 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.