Compare BIGContacts and Oracle Contact Center Anywhere - Mar 2024

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - BIGContacts or Oracle Contact Center Anywhere?

Oracle Contact Center Anywhere is more expensive to implement (TCO) than BIGContacts, and BIGContacts is rated higher (88/100) than Oracle Contact Center Anywhere (78/100). Oracle Contact Center Anywhere offers users more features (9) than BIGContacts (3).

Looking for the right Contact Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BigContacts Vs. Promero, Inc.

BigContacts : BigContacts is a software company that develops simple and affordable web based CRM (Customer Relationship Management) software for small business. BigContacts was designed for businesses that have outgrown basic solutions like Excel, Outlook , or ACT!, but don't want the cost and complexity of solutions like Salesforce.Our software has proven to ...

Promero, Inc.: Promero is an Application Software Service Provider and Software Reseller founded in 2001. Promero is an Oracle Gold Partner and authorized reseller of Oracle CRM applications, a hosting provider for Oracle Contact Center Anywhere, a referral agent for Salesforce CRM, a Salesforce AppExchange Partner, Salesforce Independent Software Vendor, Salesfo...

Who is more expensive? BIGContacts or Oracle Contact Center Anywhere?

The real total cost of ownership (TCO) of Contact Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BIGContacts and Oracle Contact Center Anywhere.

BIGContacts price starts at $9.99 per user/month , On a scale between 1 to 10 BigContacts is rated 2, which is much lower than the average cost of Contact Management software. Oracle Contact Center Anywhere price starts at $29 per agent/month , When comparing Oracle Contact Center Anywhere to its competitors, the software is rated 4 - lower than the average Contact Management software cost.

Bottom line: Oracle Contact Center Anywhere is more expensive than BIGContacts.

Which software includes more/better features?

We've compared BIGContacts Vs. Oracle Contact Center Anywhere based on some of the most important and required Contact Management features.

BIGContacts: Marketing Automation, Sales Automation, Collaboration Center .

Oracle Contact Center Anywhere: ACD (Automatic Call Distribution), Call Conferencing, Call Recording, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).

Target customer size

Customers of the software chiefly include small and medium businesses hailing from a wide range of industries. Oracle Contact Center Anywhere Software is a good fit for mid-size and enterprise-level businesses with fifty agents or more.