Shlomi Lavi /
Jan 09, 2023
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Black ICE CRM or ACT! Premium?
Black ICE CRM is more expensive to implement (TCO) than ACT! Premium, and ACT! Premium is rated higher (88/100) than Black ICE CRM (62/100). ACT! Premium offers users more features (4) than Black ICE CRM (3). There is a clear winner in this case and it is ACT! Premium!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Open by Nature Limited Vs. Sage
Open by Nature Limited: Open by Nature Limited's main aim is looking to create a complete IT solutions for businesses, and to use the emerging Open Source Technologies further helping to reduce costs. Since then OBN has grown from strength to strength expanding our product range and services.
Sage: The Sage Group plc is a leading global provider of business management software to small and medium sized companies, creating greater freedom for them to succeed. Sage understands how and why each business is unique. We provide products and services that suit varying needs, are a pleasure to use and are secure and efficient. Formed in 1981, Sage wa...
Who is more expensive? Black ICE CRM or ACT! Premium?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Black ICE CRM and ACT! Premium.
Black ICE CRM price starts at $28 per feature/month , On a scale between 1 to 10 Black ICE CRM is rated 2, which is much lower than the average cost of CRM software. ACT! Premium price starts at $37.50 per user/month , When comparing ACT! Premium to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Black ICE CRM cost is around the same cost of ACT! Premium.
Which software includes more/better features?
We've compared Black ICE CRM Vs. ACT! Premium based on some of the most important and required CRM features.
Black ICE CRM: Data Import/Export, Basic Reports, Online Customer Support.
ACT! Premium: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
Black ICE CRM's typical customers include: Small, medium and large size businesses, Act! Premium is suitable for workgroups and sales teams of small and midsize growing companies but can be used by large enterprises as well.