Shlomi Lavi /
Feb 19, 2023
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Bottom Line: Which is Better - Black ICE CRM or Freshsales?
Freshsales is more expensive to implement (TCO) than Black ICE CRM, and Freshsales is rated higher (93/100) than Black ICE CRM (62/100). Black ICE CRM offers users more features (3) than Freshsales (0).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Open by Nature Limited Vs. FRESHDESK INC.
Open by Nature Limited: Open by Nature Limited's main aim is looking to create a complete IT solutions for businesses, and to use the emerging Open Source Technologies further helping to reduce costs. Since then OBN has grown from strength to strength expanding our product range and services.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Black ICE CRM or Freshsales?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Black ICE CRM and Freshsales.
Black ICE CRM price starts at $28 per feature/month , On a scale between 1 to 10 Black ICE CRM is rated 2, which is much lower than the average cost of CRM software. Freshsales price starts at $15 per user/month , When comparing Freshsales to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Black ICE CRM cost is around the same cost of Freshsales.
Which software includes more/better features?
We've compared Black ICE CRM Vs. Freshsales based on some of the most important and required CRM features.
Black ICE CRM: Data Import/Export, Basic Reports, Online Customer Support.
Freshsales: We are still working to collect the list of features for Freshsales.
Target customer size
Black ICE CRM's typical customers include: Small, medium and large size businesses, The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing.