Compare Black ICE CRM and Dynamics 365 - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Black ICE CRM or Dynamics 365?

Dynamics 365 is more expensive to implement (TCO) than Black ICE CRM, and Dynamics 365 is rated higher (95/100) than Black ICE CRM (62/100). Dynamics 365 offers users more features (16) than Black ICE CRM (3).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Open by Nature Limited Vs. Microsoft

Open by Nature Limited: Open by Nature Limited's main aim is looking to create a complete IT solutions for businesses, and to use the emerging Open Source Technologies further helping to reduce costs. Since then OBN has grown from strength to strength expanding our product range and services.

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Who is more expensive? Black ICE CRM or Microsoft Dynamics CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Black ICE CRM and Microsoft Dynamics CRM.

Black ICE CRM price starts at $28 per feature/month , On a scale between 1 to 10 Black ICE CRM is rated 2, which is much lower than the average cost of CRM software. Microsoft Dynamics CRM price starts at $65 per user/month , When comparing Microsoft Dynamics CRM to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: Microsoft Dynamics CRM is more expensive than Black ICE CRM.

Which software includes more/better features?

We've compared Black ICE CRM Vs. Dynamics 365 based on some of the most important and required CRM features.

Black ICE CRM: Data Import/Export, Basic Reports, Online Customer Support.

Microsoft Dynamics CRM: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration.

Target customer size

Black ICE CRM's typical customers include: Small, medium and large size businesses, Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever.