Shlomi Lavi /
Jun 01, 2022
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Bottom Line: Which is Better - Webex or Dialpad?
Webex is more expensive to implement (TCO) than Dialpad, and Webex is rated higher (89/100) than Dialpad (84/100). Dialpad offers users more features (5) than Webex (0).
Looking for the right Team Collaboration solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BroadSoft Vs. Dialpad
BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...
Dialpad: Dialpad (formerly Switch.co) is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for us...
Who is more expensive? Webex or Dialpad?
The real total cost of ownership (TCO) of Team Collaboration software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Webex and Dialpad.
Webex price starts at $5.99 per user/month , On a scale between 1 to 10 Broadsoft is rated 4, which is lower than the average cost of Team Collaboration software. Dialpad price starts at $15 per user/month , When comparing Dialpad to its competitors, the software is rated 2 - much lower than the average Team Collaboration software cost.
Bottom line: Webex is more expensive than Dialpad.
Which software includes more/better features?
We've compared Webex Vs. Dialpad based on some of the most important and required Team Collaboration features.
Webex: We are still working to collect the list of features for Webex.
Dialpad: Call Recording, IVR (Interactive Voice Response), Contact Management, VoIP, IVR.
Target customer size
Webex's typical customers include: Small, medium and large size businesses, and Dialpad's target customer size include: Small, medium and large size businesses.