Shlomi Lavi /
Oct 06, 2022
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Bottom Line: Which is Better - C2 ATOM or Enterprise Service Desk?
Enterprise Service Desk is more expensive to implement (TCO) than C2 ATOM, and Enterprise Service Desk is rated higher (84/100) than C2 ATOM (80/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
C2 Innovations Vs. ManageEngine
C2 Innovations: C2 Innovations, benefiting from a well-established credibility, promotes an international vision worldwide. Dynamic and highly productive, C2 Innovations offers its customers fully integrated service management, service desk, and service catalog solutions, ensuring the fastest implementation on the market. The company also became a leader in design...
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Who is more expensive? C2 ATOM or Enterprise Service Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for C2 ATOM and Enterprise Service Desk.
C2 ATOM price starts at $40 per user/month , On a scale between 1 to 10 C2 ATOM is rated 2, which is much lower than the average cost of Help Desk software. Enterprise Service Desk price starts at $10 per technician/month , When comparing Enterprise Service Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: C2 ATOM cost is around the same cost of Enterprise Service Desk.
Which software includes more/better features?
We've compared C2 ATOM Vs. Enterprise Service Desk based on some of the most important and required Help Desk features.
C2 ATOM: We are still working to collect the list of features for C2 ATOM.
Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.
Target customer size
Customers of the software include businesses of all sizes hailing from a variety of industries. Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees).