C2 ATOM Review - why 4.1 stars?

C2 ATOM Review
ITQlick Score: 80/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Help Desk -> C2 ATOM review
Ranking:Ranked 57 out of 210 Help Desk systems
Company: C2 Innovations
Pricing: starts at $40 per user/month
Typical customers: Small businesses and start ups
Platforms: Desktop, Mobile
Links: C2 ATOM pricing, C2 ATOM alternatives
Shlomi LaviShlomi Lavi / updated: Oct 06, 2022

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What is C2 ATOM?

C2 ATOM is a service management solution for businesses of all sizes. It offers such capabilities as supply management, HR management, service desk management, contract management, and others. The software was developed and released by C2 Innovations headquartered in Quebec, Canada.

Who is it best for?

Customers of the software include businesses of all sizes hailing from a variety of industries. Major industries where it has been deployed include healthcare and hospitality, education, manufacturing and automation, distribution, financial services, retail and wholesale, and others. Some notable clients of the software include Foundation Cite de la Sante, GazMetro, and CGI etc.

Main features and functionalities

C2 ATOM offers seamless integration with the existing as well as third party CRM and ERP systems. It offers a range of service desk capabilities including change management, problem management, asset management, incident management, demand management, service catalog, knowledge management, and others.

The software features a bi-directional self-service portal whose design and fields can be customized. It also offers tracking and monitoring of key performance indicators and automation of workflows. Other important services of the software include alerts and notifications, automated routing, customer database, email integration, queue management, knowledge base, issue management, surveys and feedback, and ticket management etc.

What is the actual cost?

The cost of license starts at $40 per user/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for C2 ATOM. You can also find here pricing information from C2 ATOM's website.

How it stacks up?

Access a head to head analysis of C2 ATOM vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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C2 ATOM
ITQlick rating
4.1/5
Score
80/100
Pricing
2/10
License pricing
$40 per user/month
Functionality
18
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Freshdesk
ITQlick rating
4.5/5
Score
94/100
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2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Compare

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

C2 ATOM is ranked 57 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of C2 ATOM is 4.1 stars out of 5 and the total score is 80 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, C2 ATOM makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access C2 ATOM on your mobile/smart phone.

What should we ask during a demo session?

Differences between C2 ATOM and alternatives?

The most popular alternatives to C2 ATOM in 2024: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - C2 ATOM VS Help Desk Software alternatives.

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Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.