Shlomi Lavi /
Oct 06, 2022
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Bottom Line: Which is Better - C2 ATOM or Richmond ServiceDesk?
Richmond ServiceDesk is more expensive to implement (TCO) than C2 ATOM, and Richmond ServiceDesk is rated higher (84/100) than C2 ATOM (80/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
C2 Innovations Vs. Richmond Systems Ltd
C2 Innovations: C2 Innovations, benefiting from a well-established credibility, promotes an international vision worldwide. Dynamic and highly productive, C2 Innovations offers its customers fully integrated service management, service desk, and service catalog solutions, ensuring the fastest implementation on the market. The company also became a leader in design...
Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.
Who is more expensive? C2 ATOM or Richmond ServiceDesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for C2 ATOM and Richmond ServiceDesk.
C2 ATOM price starts at $40 per user/month , On a scale between 1 to 10 C2 ATOM is rated 2, which is much lower than the average cost of Help Desk software. Richmond ServiceDesk price starts at $35 per agent/month , When comparing Richmond ServiceDesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Richmond ServiceDesk is more expensive than C2 ATOM.
Which software includes more/better features?
We've compared C2 ATOM Vs. Richmond ServiceDesk based on some of the most important and required Help Desk features.
C2 ATOM: We are still working to collect the list of features for C2 ATOM.
Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.
Target customer size
Customers of the software include businesses of all sizes hailing from a variety of industries. The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM.