Compare CARES™ and Nuance IVR - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - CARES™ or Nuance IVR?

CARES™ is more expensive to implement (TCO) than Nuance IVR, and Nuance IVR is rated higher (92/100) than CARES™ (82/100). Nuance IVR offers users more features (3) than CARES™ (0). There is a clear winner in this case and it is Nuance IVR!

Looking for the right Communications solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Centurion, Inc. Vs. Nuance

Centurion, Inc.: Since 1981, Centurion has prospered because of our reputation for "Doing what we said we would do". Centurion, Inc. is a privately held corporation providing in-house solutions to help companies better serve their clients. These tools help your employees build strong relationships with your clients thus improving the customer experience. These t...

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Who is more expensive? CARES™ or Nuance IVR?

The real total cost of ownership (TCO) of Communications software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CARES™ and Nuance IVR.

CARES™ price starts at $2499.95 per license , On a scale between 1 to 10 CARES™ is rated 8, which is higher than the average cost of Communications software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CARES™ is rated 8, which is higher than the average cost of Communications software.

Bottom line: CARES™ is more expensive than Nuance IVR.

Which software includes more/better features?

We've compared CARES™ Vs. Nuance IVR based on some of the most important and required Communications features.

CARES™: We are still working to collect the list of features for CARES™.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

CARES™'s typical customers include: Small, medium and large size businesses, The software has mainly been designed for small and medium businesses with no restriction of industrial background.