Compare CenterWare Inbound and Purecloudengage - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - CenterWare Inbound or Purecloudengage?

CenterWare Inbound is more expensive to implement (TCO) than Purecloudengage, and CenterWare Inbound is rated higher (91/100) than Purecloudengage (82/100). Purecloudengage offers users more features (14) than CenterWare Inbound (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuxiba Technologies Vs. Genesys

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

Genesys : Genesys is driven by our cause to save the world from bad customer service. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to ...

Who is more expensive? CenterWare Inbound or Purecloudengage?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CenterWare Inbound and Purecloudengage.

CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CenterWare Inbound is rated 4, which is lower than the average cost of Call Center software. Purecloudengage price starts at $75 per month , When comparing Purecloudengage to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: CenterWare Inbound cost is around the same cost of Purecloudengage.

Which software includes more/better features?

We've compared CenterWare Inbound Vs. Purecloudengage based on some of the most important and required Call Center features.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

Purecloudengage: Dashboard, Reporting, Campaign Management, Lead Management, CRM.

Target customer size

CenterWare Inbound's typical customers include: Medium and large size businesses, and Purecloudengage's target customer size include: Small, medium and large size businesses.