Compare CenterWare Inbound vs QueueMetrics

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
QueueMetrics
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$508 per year
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Hosting
On premise and Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review

CenterWare Inbound Vs. QueueMetrics: Which is better?

Shlomi Lavi / Jul 20, 2020

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team of experts in information and telecommunication technologies, who hold several certifications from Microsoft, Intel, Envox, ScanSoft and IMT. We focus on getting our applications to make it possible for contact centers to improve their communication processes, achieve higher productivity and profitability to be more competitive in their markets.

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for CenterWare Inbound TCO and QueueMetrics total cost to help with the total cost of ownership calculation.

CenterWare Inbound price Starting from $49 per month , on a scale between 1 to 10 CenterWare Inbound is rated 4, which is lower than the average cost of Call Center software. QueueMetrics price Starting from $508 per year , when comparing QueueMetrics to their competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: CenterWare Inbound is more expensive than QueueMetrics.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared CenterWare Inbound Vs. QueueMetrics based on some of the most important and required Call Center features.
CenterWare Inbound: We are still working to collect the list of features of CenterWare Inbound. .
QueueMetrics list of features include the following: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center, .

Target customer size

CenterWare Inbound's typical customers include: Medium business, Large business, and QueueMetrics's target customer size include: Large business.

CenterWare Inbound

ITQlick rating
(4.6/5)

Starting from $49 per month

CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically dist...

Categories: Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording, Conference Calling, CRM.

QueueMetrics

ITQlick rating
(4.5/5)

Starting from $508 per year

QueueMetrics is a growing cloud-based Call Center software, it is designed to support large size call centers. QueueMetrics received a rating of 4.5 from ITQlick team. The software cost is considered affordable...

Categories: Data Analysis Tools, Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

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QueueMetrics Specifications

Name: QueueMetrics
Company: Loway
Address Via Laveggio 3 6855 Stabio Switzerland
Platforms: Desktop, Mobile, Cloud

Compare features

CenterWare Inbound: 0 Features

We are working to collect the list of features

QueueMetrics: 5 Features

Chat
Call Recording
Inbound Call Center
Outbound Call Center
Call Center