Compare Chatra and HelpCrunch - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Chatra or HelpCrunch?

Chatra is more expensive to implement (TCO) than HelpCrunch, and Chatra is rated higher (90/100) than HelpCrunch (82/100).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Chatra Vs. HelpCrunch Corporation

Chatra: Chatra is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean it has to be clunky and corporate. You can’t grab a coffee with every single potential customer, but we think that Chatra is the next best thing.

HelpCrunch Corporation: The idea of HelpCrunch came from our extensive experience managing online businesses. Using disconnected tools and communication channels to talk with the customers often resulted in chaotic interactions - some conversations got repeated, missed, overlooked or out of context.

Who is more expensive? Chatra or HelpCrunch?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Chatra and HelpCrunch.

Chatra price starts at $17 per agent/month , On a scale between 1 to 10 Chatra is rated 2, which is much lower than the average cost of Chat software. HelpCrunch price starts at $12 per user/month , When comparing HelpCrunch to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: Chatra cost is around the same cost of HelpCrunch.

Which software includes more/better features?

We've compared Chatra Vs. HelpCrunch based on some of the most important and required Chat features.

Chatra: We are still working to collect the list of features for Chatra.

HelpCrunch: We are still working to collect the list of features for HelpCrunch.

Target customer size

Chatra's typical customers include: Small, medium and large size businesses, and HelpCrunch's target customer size include: SMBs.