Compare ChurnZero and UpKeep - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - ChurnZero or UpKeep?

ChurnZero is more expensive to implement (TCO) than UpKeep, and UpKeep is rated higher (94/100) than ChurnZero (75/100). UpKeep offers users more features (7) than ChurnZero (0). There is a clear winner in this case and it is UpKeep!

Looking for the right Customer Success solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ChurnZero Vs. UpKeep Maintenance Management

ChurnZero: Put simply, our focus is our customers. As a Customer Success company, our customers and their continued success is at the heart of everything we do. ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. Our software solutions allow businesses to understand how their customers use their produ...

UpKeep Maintenance Management: UpKeep Maintenance Management is headquartered in Los Angeles, California, and serves the global business community. As a type of Computerized Maintenance Management System (CMMS), Upkeep goes one step further: it is the premier mobile-first tool of its kind in the market. Rather than relying on a desktop, UpKeep enables businesses to conveniently...

Who is more expensive? ChurnZero or UpKeep?

The real total cost of ownership (TCO) of Customer Success software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ChurnZero and UpKeep.

ChurnZero accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ChurnZero is rated 10, which is much higher than the average cost of Customer Success software. UpKeep price starts at $45 per user/month , When comparing UpKeep to its competitors, the software is rated 2 - much lower than the average Customer Success software cost.

Bottom line: ChurnZero is more expensive than UpKeep.

Which software includes more/better features?

We've compared ChurnZero Vs. UpKeep based on some of the most important and required Customer Success features.

ChurnZero: We are still working to collect the list of features for ChurnZero.

UpKeep: Remote Access, Inventory Management, Work Order Management, Mobile Access, Purchasing.

Target customer size

ChurnZero's typical customers include: Start up, Small business, Medium business, Large business,

UpKeep Maintenance software is used by a wide range of businesses across various industries, including manufacturing, facilities management, property management, hospitality, and transportation.