Shlomi Lavi /
Feb 19, 2023
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Close or Freshsales?
Freshsales is more expensive to implement (TCO) than Close, and Freshsales is rated higher (93/100) than Close (81/100). Close offers users more features (9) than Freshsales (0).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Elastic Inc Vs. FRESHDESK INC.
Elastic Inc: Over 2 years ago we started a "Sales As A Service" business called ElasticSales. The vision for Elastic was to build a massive sales infrastructure and empower startups and companies around the world to tap into that infrastructure in order to scale their sales efforts.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Close or Freshsales?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Close and Freshsales.
Close price starts at $29 per user/month , On a scale between 1 to 10 Close is rated 2, which is much lower than the average cost of CRM software. Freshsales price starts at $15 per user/month , When comparing Freshsales to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Close cost is around the same cost of Freshsales.
Which software includes more/better features?
We've compared Close Vs. Freshsales based on some of the most important and required CRM features.
Close: API, Email integration, Lead Management, Marketing, Sales orders, Call Center, Conference Calling, Email Marketing.
Freshsales: We are still working to collect the list of features for Freshsales.
Target customer size
This web-based Close. The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing.