Compare Cloud Services and zendesk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cloud Services or zendesk?

Cloud Services is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Cloud Services (60/100). zendesk offers users more features (11) than Cloud Services (0). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NexxPhase Vs. Zendesk

NexxPhase: NexxPhase helps companies shatter brick-walled customer channel siloes. The truly open, cloud-based NexxPhase Customer Engagement Platform™ (CEP) powers a SingleView™ of each customer across all interaction channels and is packaged with commercial-grade contact center services in a customer-friendly and customer aligned business model, RaaS. We've...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Cloud Services or zendesk talk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cloud Services and zendesk talk.

Cloud Services accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Cloud Services is rated 2, which is much lower than the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Cloud Services cost is around the same cost of zendesk talk.

Which software includes more/better features?

We've compared Cloud Services Vs. zendesk based on some of the most important and required Call Center features.

Cloud Services: We are still working to collect the list of features for Cloud Services.

zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.

Target customer size

Cloud Services's typical customers include: Small, medium and large size businesses, and zendesk talk's target customer size include: Small, medium and large size businesses.