Compare CloudCall and Aircall - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - CloudCall or Aircall?

Aircall is more expensive to implement (TCO) than CloudCall, and Aircall is rated higher (84/100) than CloudCall (81/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudcall Group Vs. Aircall

Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology. We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...

Aircall: aircall makes phone support easy. Get phone numbers instantly, anywhere in the world. Bring up your team and decide who should attend calls on each number. Use Aircall apps to follow-up on calls as a team and delight your customers. Aircall is suited for small businesses who need one phone line and a few collaborators and adapts to your business ...

Who is more expensive? CloudCall or Aircall?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and Aircall.

CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. Aircall price starts at $30 per user/month , When comparing Aircall to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: CloudCall cost is around the same cost of Aircall.

Which software includes more/better features?

We've compared CloudCall Vs. Aircall based on some of the most important and required Call Center features.

CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.

Aircall: Data Analysis Tools, Blended Call Center, Call Recording, Inbound Call Center, VoIP.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. The software is a useful solution for businesses of all sizes without any restriction on industrial affiliation.