Compare CloudCall and Five9 Cloud Contact Center - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - CloudCall or Five9 Cloud Contact Center?

Five9 Cloud Contact Center is more expensive to implement (TCO) than CloudCall, and Five9 Cloud Contact Center is rated higher (89/100) than CloudCall (81/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudcall Group Vs. Five9

Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology. We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? CloudCall or Five9 Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and Five9 Cloud Contact Center.

CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. Five9 Cloud Contact Center price starts at $100 per feature/month , When comparing Five9 Cloud Contact Center to its competitors, the software is rated 10 - much higher than the average Call Center software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than CloudCall.

Which software includes more/better features?

We've compared CloudCall Vs. Five9 Cloud Contact Center based on some of the most important and required Call Center features.

CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.