Compare CloudCall and OmniPCX Office RCE - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - CloudCall or OmniPCX Office RCE?

OmniPCX Office RCE is more expensive to implement (TCO) than CloudCall, and CloudCall is rated higher (81/100) than OmniPCX Office RCE (75/100). CloudCall offers users more features (5) than OmniPCX Office RCE (0). There is a clear winner in this case and it is CloudCall!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudcall Group Vs. Alcatel-Lucent Enterprise

Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology. We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...

Alcatel-Lucent Enterprise: Alcatel-Lucent Enterprise provides communication solutions and services to businesses of all sizes. Our secure and open portfolio and worldwide industry expertise helps you interconnect networks, people, processes and knowledge to transform your business into a dynamic enterprise. Alcatel-Lucent Enterprise employs over 5,000 people in 130 countr...

Who is more expensive? CloudCall or OmniPCX Office RCE?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and OmniPCX Office RCE.

CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. OmniPCX Office RCE accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: OmniPCX Office RCE is more expensive than CloudCall.

Which software includes more/better features?

We've compared CloudCall Vs. OmniPCX Office RCE based on some of the most important and required Call Center features.

CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.

OmniPCX Office RCE: We are still working to collect the list of features for OmniPCX Office RCE.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Customers of the software include small and medium businesses as well as large enterprises.